Platform Service Owner (Digital Platforms)

Role Overview

ENAON is seeking a Platform Service Owner (Digital Platforms) to help manage the end-to-end lifecycle, reliability, and continuous improvement of one or more business-critical digital platforms and services (e.g., WFM, GIS-related platforms, integrations, portals, reporting, and other operational applications).

In this role, you will act as the single point of coordination and accountability for service health and operational readiness, working closely with platform teams, integration teams, infrastructure, vendors, PMO, and business stakeholders. You will bring structure to release coordination, UAT readiness, cutover preparedness, and service operations, ensuring predictable delivery and stable production services.

Key Responsibilities

Own the full lifecycle of assigned platforms — from transition to daily operations to ongoing improvements
Coordinate service operations: incident handling, major incident support, problem follow-up, and KPI tracking
Manage change & release activities: maintain release calendars, align dependencies, ensure testing and documentation readiness
Support UAT & cutover: track defects, readiness gates, checklists, and ensure smooth golives
Oversee integration operability: maintain interface inventories, ensure monitoring and runbooks exist, reduce recurring integration issues
Collaborate with vendors & stakeholders: align on service performance, risks, and improvement actions
Maintain documentation: service overviews, support models, operational procedures, and knowledge articles

Requirements

Bachelor’s degree in IT / Engineering / Computer Science (or equivalent experience).
3–5 years experience in one or more of: IT service operations, application/platform support, delivery coordination, PMO support, service management, or enterprise systems support.
Experience coordinating across multiple teams (IT + business + vendors).
Ability to structure work: tracking actions, priorities, dependencies, risks.

Nice-to-have

Exposure to enterprise platforms (e.g., WFM, portals, ERP/CRM, GIS environments, integrations).
Familiarity with ITSM concepts (Incident/Change/Problem) and operational governance.
Experience supporting UAT/cutover activities in business-critical environments.
Certifications like ITIL, Agile/Scrum, PRINCE2/PMP

Key Skills

Service-oriented mindset; ownership and follow-through
Strong coordination across cross-functional teams
Clear communication (technical + non-technical stakeholders)
Analytical thinking and structured problem solving
Prioritisation, organisation, and disciplined action tracking
Comfortable working in a multi-vendor environment

Equal Opportunities & Diversity

At enaon, we actively promote equal opportunities and embrace diversity as a core value. We are committed to a fair and inclusive recruitment process, ensuring all candidates are assessed based on merit.

We foster a workplace environment free from discrimination, harassment, or any form of violence, where individuals of all backgrounds, regardless of age, gender, family status, nationality, religion or beliefs, sexual orientation, or socio-economic background, are respected and empowered to thrive.